HOT / COLD GEL PACK (reusable)

Return and Refund Policy

Thank you for shopping at NSW First Aid.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 days to notify us that you intend to return your purchase and provide
us with the reason for the return. Returns will not be accepted without a Return
Authorisation number issued by NSW First Aid. Notification can be by phone,
email or in person.

Your item needs to have the receipt or proof of purchase and must be accompanied
by your Return Authorisation number.

We aim to ensure you are satisfied with your purchase and are willing to discuss
your concerns, no matter what they are or how they occurred. We do however,
reserve the right to refuse a refund for what we consider to be inappropriate
reasons.

Refunds

Once we receive your item, we will inspect it and notify you that we have received
your returned item. We will notify you on the status of your refund as soon
as possible.

To be eligible for a return, your item must be complete, unused and in the
same condition that you received it. Your item must be in the original packaging.

If your refund is approved, we will initiate a refund using the same method
you used for payment. You will receive the credit within 7 days, depending on
your bank or card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non­refundable. If you receive a refund, the
cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.

Sale Items & Special Orders

Items sold at a discounted price (discounted from advertised retail price)
or items supplied to meet a special order are non-returnable.

How To Return Your Item

When you receive your Return Authorisation Number, we will explain the product
return procedure.